Tag Archives: Global

10 Lessons | $1 Billion Facebook & Instagram

13 Apr

It was the equivalent of a hurricane that hits a barn on a sunny Sunday spring morning without warning. It shook up the Startup world and has probably changed the ecosystem for years to come.

Monday night was when twitter suddenly started heating up with the news of Instagram being acquired by Facebook. The price tag was revealed shortly thereafter – $1 Billion.

Since then there has been an outpouring of disbelief, anger, frustration, befuddlement, confusion and lots of online petitions. Most people I know of are just plain angry at this development.

Its almost as if ‘yin’ and ‘yang’ decided to get together.

Facebook, the world’s largest and most profitable Social Media company, the ubiquitous factor (and sometimes determinant) in the social lives of millions of people, decided to snap up Instagram without the VC and Analyst community even getting a whiff of the deal. The deal may go down in history as one of the most secretive and probably the most expeditious for $1 Billion Dollars. The last time something like this happened was… er… never.

This deal is seen as over-priced for a startup. YouTube, Skype and a few others were and are also in the same league.

If you thought this post is going to be another digital hate rant, then I am sorry, you have come to the wrong place. I genuinely harbour no sentiments regarding this acquisition apart from abject envy for Kevin Systrom, CEO and founder of Instagram who, along with much of his 6 (or 13) member team, just became a millionaire.

And for what?

An app that turns your crappy iPhone (now android) pics into vintage hipster shots worth putting in art galleries.

I shall however try to explain, through this post, that this app is not just about crappy smartphone pics but much more. Hopefully, we lesser mortals may now learn what that ‘more’ exactly is thanks to Mark Zuckerberg spending a Billion Dollars.

 

10 Things that 1 Billion Dollars have revealed

Being Social is being Visual –This is something Facebook realised, pioneered and has possibly struggled against it since its inception. Remember how people suddenly went crazy sharing, tagging, untagging and commenting on pictures on Facebook a few years ago? The below infographic just shows how many pictures have been created, shared and finally stored thanks to FB. This underlines just how important it is ‘to be visual to be social’. Think about it. Our most social beings, in the offline world, are those who are also the most seen and most heard about. Before the internet came into being, being seen at the right places, with the right people and the right time was essential to increase your ‘Social Value’. Now transpose this concept to the ‘Online World/Social World’ and we see that similar dynamics exist. Your ability to be seen in the right way and at the right places ensures a certain ‘coolness’ to your reputation online. Suddenly when people see something they like, (a picture of a sunset, a party, a concert) they comment and this leads to a growth in Social reputation. Instagram is a mobile only social network for sharing kick-ass photos and hence increased the social reputation of users by making them seem cool. The fact that you don’t have to put actual hard work but just use simple filters helps!

What Mark Zuckerberg bought – It’s no secret that Facebook considers itself to be a ‘Design’ driven company. It is also no secret that they really suck at design. The Facebook app on my Galaxy Note sucks battery and has a number of features missing. The fact that a $135 Billion Market Cap (Some people value FB like that) social tech behemoth with thousands of employees and $4 Billion cash sitting in the bank can’t make a decent app is disturbing. It also means that while users are moving to the mobile platform for Social Networking, Facebook has stayed far behind. For that matter even LinkedIn doesn’t have a great app. But then again, most people who use LinkedIn don’t mind using it on their laptops or tablets as they see it as a business tool/network. So what exactly did Mark buy?

Largest photo sharing app in the world – 30 Million iPhone users and probably 6 million android users

Tons of Mobile buzz – 5 million android downloads in 5 days. 340,000 waiting list before it was launched.  

Mobile stickiness and pics – 1 Billion uploaded pics, 5 million pics uploaded every day

Startup – 2 years old and 13 employees

Monetization Strategy – None

Cash Flows – None

Consumer Love – Lots

Stickiness IS a business model – After the 2009 slowdown, a certain amount of much needed rationalization set into the startup world with startups defining revenues models, monetization plans and related issues at inception. Unlike before when startups with ‘cool’ ideas were funded only because they may eventually have millions of followers, VCs also became aggressive in their search for startups that made business sense. On the whole this made sense and lead to a tempering of the market. But this also might have led to ‘uncoolness’ across the startup landscape. With this acquisition, Instagram has shown that startups and VCs can expect to make a pot of money and cash out if their product/service has lots of users who swear by their name. Most importantly, if the product/service shows great ‘organic’ growth with lots of passionate following and evangelists, you are assured that people will be interested in buying you out. The reason is that with our society’s short attention span, consumption and gimmick driven worldview, to have a product/service with large, genuine and engaged long term following is a great asset in itself and this means much more than just a substantial place in the ‘Goodwill’ section of a balance sheet.

Social is now Mobile – This one is a no-brainer, but since many of us are devoid of suitable grey matter, I shall spell this one out. Social Networks need to have substantial and comprehensive presence on the mobile platform to survive. Over the last year I along with tons of my tech savvy friends, have moved our primary consumption of media (primarily articles, blogs, newspapers etc) from laptops to our mobiles. The young and the social tech savvy, thanks to BBM, twitter, whatsapp and ‘hyper-sms-ities’, feel comfy with this tech and drive the demand + consumption of social apps. The fact that laptop face time is reducing in comparison to mobiles, due to their ubiquity, makes the transition a pressing matter for social networks.

Google better watch out – Instagram has 1 Billion pics. But just try and Google one and you won’t find any apart from those which have been posted or reposted on blogs and pages. Not try googling Facebook statuses, pages, notes etc. Again nothing. This may not sound like much but the creation of these ‘walled gardens’ is really something that Google is very very concerned about. Their crawlers and search capabilities are kept out of the largest repositories of user created content… forever. It means that socially relevant content for you can never be accessed by Google. It also means that Facebook has now more eyeballs looking at more things for longer and hence more ad money. Oh! And it also owns all your content, pics, videos etc.

‘Frictionlessness’ is the Secret Sauce – Over the last few years this term has really come to define the core of many super-startups. I define ‘Frictionlessness’ as “Qualities and Features in a product/service that makes it easy to use, cool to own, efficient to run and requires the skill of newbie while bringing ‘sex’ (A term used by Steve Jobs for Apple products) to the entire experience of using it”. Instagram, Flipkart, Pinterest, Zappos etc all have this sense of ‘Frictionlessness’ which make them so wildly successful.

Below is what Instragram did for a crappy office Pic I took.

Ridiculous Money Ridiculously Fast – Not many people know that Instagram closed a round of $60 Million of funding, valuing the Startup at $500 Million… just 1 week back. What does this mean? Well it means that maybe Facebook got so jittery of Instagram’s success, especially after the Android release that they put in motion probably the world’s fastest acquisition deal put together at this Billion dollar level. It also means that the VCs who participated in the last round of funding for Instagram (Sequoia Capital and Greylock Partners) just made 2 times their money in one week since the Valuation went from $0.5 Billion to $1 Billion. Considering that they had just closed the round and probably hadn’t transferred the money to Instagram’s account (This is usually done in tranches or in blocks) they might have just made $100 Million for signing a piece of paper which says ‘Yo Dawg! We will fund you for $50 Million’. I wish they start teaching “Venture Capital” as a subject in school because it’s stupid to be an engineer or lawyer or an astronaut when you can double fictional money into real money by signing an agreement. I jest of course; these guys have made this pot of gold only after carefully curating a reputation over decades. The team of Instagram, which is 6 to 13 people depending whom you talk to, has also suddenly gotten a bunch of millionaires and the CEO Kevin Systrom has attained a place in Startup History for posterity. One must note here that while $1 Billion seems like a lot of money (Its after all Rs. 5,158 Crore) it also represents less that 1% of the market cap of Facebook and it actually a cash + stock acquisition. FB has $4 Billion in cash just sitting and making piddly savings account interest so this is not a bad deal.

Prepare for a Startup Boom! (And Bust) – This acquisition is like the gong at a gathering (or trumpet at an orgy) which sounds off the start of a great evening. Expect to see lots of first time and serial entrepreneurs rushing to make photo or social apps as targets for eventual acquisition. Also expect VCs to take the bait and deliver their freshly raised funds to the coffers of these startups. If history is anything to go by and due to reduced boom-bust cycles, I would start preparing for the bust cycle right now. For India however, I don’t expect VCs and entrepreneurs to start gunning for non-monetization business model startups. It just won’t happen. Not yet.

You don’t need to be an engineer/programmer by education– Instagram Kevin Systrom wasn’t a programmer by education but learnt it in his spare time in the evenings. This just goes on to show that you don’t need to brood if you missed the chance to go to an engineering college (I didn’t go to one and it hasn’t been a disadvantage in any way). It also shows that while there were better programmers out there, Kevin Systrom took a simple idea and made technology work for the user by making the experience ‘Frictionless’. Unfortunately most entrepreneurs are working on complex ideas which are further compounded by them expecting potential users to work for the tech they develop.

Facebook = Monster – Ok! Let’s get this clear. People hate Facebook despite using it all-the-time. Even the mighty Google is looked upon with suspicion but never hate. Apple is revered, LinkedIn is respected, Twitter is liked, 9Gag or Tumblr are heavily used and Instagram is adored. But Facebook is just hated. I have yet to come across more than 1-2 articles which rated this development as positive. And even those seemed as if they were pleading the reader to share their point of view. This is troubling for an organization which claims to want to change the world and is going in for probably the most anticipated IPO in the last 5 years. The forced ‘Timeline’ shift on profiles is the latest such change which is reviled and hated by users. Mark should do some soul searching, become a Buddhist Monk or get a new PR agency. I would probably recommend all three.

Gamification. Last year’s most abused/exploited term.

12 Jan

If you haven’t heard about ‘Gamification’ till now then let me educate you.

Gamification, as defined by me, is the use of game mechanics, game design and game thinking to solve every day problems.

Its supposed to make stuff that we find hard, easy to do, by introducing elements of a game in it.

Examples of Gamification?

That linkedin bar on your profile which continuously indicates that you have only completed a certain % of your profile.

The awarding of badges on foursquare. And that meaningless irritating number (for twitter users primarily) called the Kluot Score.

Various disciplines of Human Physcology, Game Design, Intrinsic Motivation, Sociology, Organization Behavior etc all play a part in the substance behind this buzzword.

To know more. Google. Or wait for me to write Gamification 101.

For those of you, who have taken the pain to read this far and still don’t know what I am talking about. Please read the below line.

Microsoft, Facebook, Twitter, FourSquare, Google, Nike, Universal Studios, Linkedin, Hallmark, Salesforce, American Airlines and .. ahem.. Playboy are just some of the companies who have used Gamification successfully.

Still a little apprehensive?

“Gartner Group estimates that by 2015, 70% of the Forbes Global 2000 will be using Gamified apps”

I didn’t make that up.

The Problem?

Since this is a (dare I say science) new and evolving field of study, it has its share of issues.

The reasons are as follows

1. Just like the present swings in the stock market, most people have a vague idea of what it means, a few know what it does and almost no one knows where it’s headed. Including me.

2. Most intelligent, respectable, sober, law-abiding and highly placed people feel that this is just a fad and will go away soon enough. I am tempted to agree. However they said the same thing about Rap Music and that wonderful ear-grating, cocaine induced, profanity filled ‘music’ is still around. Alive and Kicking.

3. While its champions are successful and intellectual beings (See Dr. Amy Jo Kim, Ananth Pai, Rajat Paharia, Gabe Zichermann etc) the hordes are filled with Game Designers, Social Media Fanatics, Gamers, Advertising Types, Anti-Social Internet types and worst of all… Premier B-School Students.

4. While it may be said that the Airlines and Credit Card companies have been using Gamification for decades by introducing loyalty points, that’s like saying Gravity was discovered by the first caveman who dropped a rock on his foot to try and get his wife to stop nagging him. In both cases it was a desperate need and no great science was involved. Gamification is only a few years old.

5. A constant, creeping, broadening of the term is diluting its actual core. Like someone who recently said “Lets make school fun for children by giving them points for all the good stuff that they do”. And I said “Yeah? Like what?”. He said – “Like doing homework, reading up on your chapters, participating in sports, wearing a clean uniform, etc. A perfect example of Gamified learning.” I wanted to hit him on the head cause that’s called ‘Continuous Evaluation’ aka Long Bloody School Exam. Not fun.

6. No one has come out with a P/L statement that has 7 black ink figures under Gamification Services.

Due to the above reasons and more.

It is Last year’s most (drum roll…. trumpets… farting audience) abused/exploited term.

Stay tuned for more.